Shipping policy
At Grainhog, we’re committed to delivering your equipment quickly, safely, and with complete transparency. We partner with trusted carriers and U.S. manufacturers to ensure every order arrives in excellent condition.
Order Processing & Delivery Times
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Order Confirmation: Once you place your order, your payment is pre-authorized, and you’ll receive an order confirmation email.
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Processing Time: Most orders are processed and shipped within 3–5 business days after confirmation.
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Transit Time: Standard parcel delivery typically arrives within 7–10 business days, depending on destination and carrier schedules.
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Tracking: As soon as your order ships, we’ll email you a tracking number so you can monitor its progress.
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If you haven’t received tracking details within 7 business days of placing your order, please contact us at support@grainhog.com or (888) 464-4880.
LTL Freight & Oversized Equipment
Many of our products (such as implements, attachments, crates, and other heavy equipment) ship via LTL freight. Please review these guidelines before delivery:
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Delivery Appointment: Freight carriers may contact you to schedule a delivery window.
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Commercial vs. Residential: Please specify whether your delivery address is commercial (with loading dock/forklift) or residential/limited access.
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Liftgate Service: If no dock or forklift is available, liftgate service may be required and may incur an additional charge.
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Inspection at Delivery: Before signing the delivery receipt, inspect all freight carefully. Note any damage or shortages directly on the bill of lading (BOL) and take photos.
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Concealed Damage: If hidden damage is discovered after delivery, notify us within 48 hours (and no later than 7 days) with photos and a copy of the BOL.
Shipping Costs
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Rate Calculation: Shipping rates are automatically calculated at checkout based on product size, weight, destination, and delivery type (commercial or residential).
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Additional Fees: Accessorial charges—such as liftgate, limited access, inside delivery, re-delivery, storage, or re-consignment—may apply for freight shipments. If applicable, we’ll confirm and collect these fees before dispatch.
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Service Area: We currently ship only within the contiguous United States (Lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations at this time.
Expedited Shipping
Need it sooner? Expedited shipping may be available for select products and locations for an additional fee.
Please contact support@grainhog.com before placing your order to confirm availability and pricing.
Backorders & Split Shipments
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If an item is backordered, we’ll notify you with an estimated ship date.
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Multi-item orders may be split into separate shipments to ensure faster delivery; you’ll receive individual tracking numbers for each.
Delays & Cancellations
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We’ll notify you promptly if a delay occurs and provide an updated delivery estimate.
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Orders may be cancelled only if the item has not yet shipped. Once an order is in transit (parcel or freight), it falls under our Returns & Refunds Policy.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged:
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Note visible damage or shortages on the delivery receipt before signing.
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Take clear photos of the packaging and product from multiple angles.
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Contact us within 48 hours (no later than 7 days) at support@grainhog.com with your order number, photos, and description of the issue.
We’ll work with the carrier to repair, replace, or refund the item per carrier and Grainhog policies.
Title & Risk of Loss
Title and risk of loss pass to you once the carrier delivers the shipment to the address provided at checkout.
Please ensure someone is available to receive and inspect the order upon arrival.
Address Changes & Re-Delivery
Changes to shipping address after dispatch (re-consignment) or missed delivery appointments may result in additional carrier fees billed to the customer.
Questions or Assistance
We’re here to help!
Email: support@grainhog.com
Phone: (888) 464-4880
Hours: Monday – Friday | 9 AM – 5 PM CST