Return & Refund Policy
Our commitment to fair and transparent return and refund practices
● Return Eligibility
Returns may be accepted within 30 days of delivery under the following conditions:
• Product must be unused, uninstalled, and in original packaging
• A Return Merchandise Authorization (RMA) number must be obtained before returning
• A restocking fee of 15–25% may apply depending on the product
• Customer is responsible for return shipping costs
● How to Initiate a Return
1. Contact us at (888) 464-4880 or support@grainhog.com to request an RMA number
2. Pack the item securely in its original packaging
3. Ship the item to the address provided with your RMA
4. Refund will be processed within 5–10 business days of receiving the returned item
● Non-Returnable Items
• Custom or special-order items
• Items that have been used, installed, or modified
• Items returned without an RMA number
• Items returned after 30 days from delivery
● Refund Method
Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after we receive and inspect the returned item.
Have questions? We're here to help.
Call (888) 464-4880 or email support@grainhog.com