Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. All transactions are processed securely through Shopify's PCI-compliant payment system.

Can I place an order over the phone?

Yes. Call us at (888) 464-4880 during business hours (Monday–Friday, 8:00 AM – 5:00 PM CST) and one of our specialists will assist you.

Do you offer bulk or volume pricing?

Yes, we offer custom pricing for bulk orders. Please email us or call for a quote.

How long does shipping take?

Standard shipping takes 8–15 business days from the time of order, which includes 5–7 business days of handling time prior to shipment. Depending on seasonality and availability, these shipping times may vary.

How does shipping work?

Yes, we offer Freight shipping calculated at checkout within the contiguous United States. Some products include freight in the price (shown as calculated freight shipping at checkout), while others require a custom freight quote after purchase — in those cases, we'll contact you with the exact cost before processing your order.

How are large items shipped?

Due to the size and weight of most of our products, items typically ship via freight carrier (LTL freight). You will receive tracking information once your order has shipped.

Do you ship outside the United States?

Currently, we ship within the contiguous United States only. For international inquiries, please contact us to discuss options.

What is your return policy?

Returns of unused, undamaged products may be accepted within 30 days of delivery. A restocking fee may apply. Please contact us before initiating a return. See our full Refund & Return Policy for details.

What warranty do your products carry?

All products sold by Grainhog carry the full manufacturer warranty. Warranty terms vary by manufacturer and product. Contact us for specific warranty information on any item.

What if my product arrives damaged?

If you receive a defective or damaged product, please contact us within 48 hours of delivery at (888) 464-4880 or support@grainhog.com. We will work with the manufacturer to resolve the issue promptly.

What brands do you carry?

We are an authorized dealer for our trusted manufacturer partners. Our catalog includes grain wagons, hay & forage equipment, trailers, tillage implements, and specialty agricultural equipment.

Are your products new?

Yes, all products sold by Grainhog are brand new and ship from our distribution partner in Wellsville, Utah with full warranty coverage.

Do you sell used equipment?

No, we only sell new equipment from our trusted manufacturer partners.