Refund policy

At Grainhog, we want you to shop with confidence. Because agricultural and industrial equipment must meet strict performance and safety standards, we follow specific return procedures to protect our customers and maintain product integrity.

Eligibility for Returns

We offer a 30-day return period beginning on the day your order is delivered.

To qualify, items must be:

  • In original, unused, and uninstalled condition

  • Free from fuel, oil, fluids, or signs of operation or wear

  • Returned in the original packaging, with all parts, accessories, and manuals included

  • Accompanied by a valid receipt or proof of purchase

Items showing use, installation, modification, or damage may not be accepted for return.

How to Start a Return

To begin a return, please contact us within the 30-day window:

Email: support@grainhog.com
Phone: (888) 464-4880

We’ll issue a Return Authorization Number (RMA) and provide the correct return address and instructions.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

  • Customers are responsible for all return shipping or freight costs.

  • We recommend using a trackable service and purchasing shipping insurance, as Grainhog cannot guarantee receipt of lost or damaged packages.

  • For freight items (LTL or oversized attachments), shipping costs can be significant. Contact us before returning to receive an estimated rate.

Non-Returnable Items

For safety, quality, and regulatory reasons, we cannot accept returns on:

  • Custom-built, made-to-order, or special-order equipment

  • Items that have contained fuels, oils, or hydraulic fluids

  • Installed or connected electronics

  • Hazardous, flammable, or compressed-gas products

  • Gift cards

  • Clearance or “final-sale” items

If you’re unsure whether your product qualifies, please contact us before purchasing.

Order Cancellations

Orders may be cancelled only before shipment or before freight pickup is scheduled.
Once an order has shipped or entered carrier possession, it becomes subject to this Return & Refund Policy.

Damaged, Incorrect, or Defective Items

Inspect your shipment immediately upon delivery.
If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery.

  2. Include your order number, photos of the issue and packaging (required for freight claims).

  3. Keep all packaging materials until the claim is resolved.

We’ll promptly coordinate repair, replacement, or refund according to carrier and Grainhog procedures.

Exchanges

To exchange an item quickly:

  1. Request a return authorization for the original item.

  2. Place a new order for the desired replacement.

This ensures faster processing and availability confirmation.

Refund Process

After we receive and inspect your returned item:

  1. You’ll be notified by email regarding approval or denial.

  2. Approved refunds will be issued to your original payment method within 10 business days.

  3. You’ll receive an email confirmation once the refund has been processed.

If more than 15 business days have passed since approval and the refund has not appeared, please contact us at support@grainhog.com.

Contact Grainhog

Questions about returns or warranty coverage? We’re here to help.

Email: support@grainhog.com
Phone: (888) 464-4880
Hours: Monday – Friday | 9 AM – 5 PM MT